Orders are despatched within 3-4 days of placing of the order, except for weekends and bank-holidays.
Orders are despatched via Royal Mail, First Class within the United Kingdom.
Outside the United Kingdom orders are despatched via Royal Mail or best possible method depending on the size of the order.
Carriage charges are calculated by weight but apply, approximately for pattern orders as follows:
1 pattern £0.85
per additional pattern £0.60
EUROPE (incl. Eire)
1 pattern £2.50
Per additional pattern £1.00
REST OF WORLD
1 pattern £3.70
Per additional pattern £1.50
Australia & New Zealand - Charges as per local rates
Carriage charges for other items can be viewed at checkout and are calculated by weight.
VAT is included in all prices.
All promotions featured on this website are exclusive and cannot be applied or combined with any other promotional offers in stores, catalogues, or magazines.
How to Reach Us
Email our Customer Services Department at firstname.lastname@example.org
Tel: +44 (0)161 480 8734
Monday to Thursday 9.00am to 4.45pm GMT
Friday 9.00am to 2.00pm GMT.
All returns and exchanges should be sent to:
PO BOX 367
You must include (a copy of/or the original) delivery note or invoice that was included with your order. Please explain the reason for your return. We will accept a return or exchange of current patterns and credit your method of payment. Patterns must be uncut and unopened. Any return must be made within 30 days of purchase. We can only accept returns on patterns purchased through our online store.