Orders are despatched within 3-4 days of placing of the order, except for weekends and bank-holidays.

For the UK, allow 3- 5 working days for despatch.

For non-UK please allow 28 working days for receipt of goods.

Carriage charges

Carriage charges are calculated by weight but apply, approximately for pattern orders as follows:

UK

1 pattern £0.85

per additional pattern £0.60

EUROPE (incl. Eire)

1 pattern £2.50

Per additional pattern £1.00

REST OF WORLD

1 pattern £3.70

Per additional pattern £1.50

Australia & New Zealand - Charges as per local rates

Carriage charges for other items can be viewed at checkout and are calculated by weight.

VAT

VAT is included in all prices.

PROMOTIONS/OFFERS

All promotions featured on this website are exclusive and cannot be applied or combined with any other promotional offers in stores, catalogues, or magazines.

How to Reach Us

Email our Customer Services Department at uk.eusales@simplicitynewlook.com

Tel: +44 (0)161 480 8734

Monday to Thursday 9.00am to 4.45pm GMT

Friday 9.00am to 2.00pm GMT.

All returns and exchanges should be sent to:

Simplicity Limited

PO BOX 367

Stockport

Cheshire

SK5 7WZ

You must include (a copy of/or the original) delivery note or invoice that was included with your order. Please explain the reason for your return. We will accept a return or exchange of current patterns and credit your method of payment. Patterns must be uncut and unopened. Any return must be made within 30 days of purchase. We can only accept returns on patterns purchased through our online store.